Isabelle Rose

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Terms of Service

Effective Date: July 23, 2026

Welcome to the official e-commerce platform of Isabelle Rose Home, d.o.o. These Terms of Service (hereinafter referred to as “Terms”) constitute a legally binding agreement between you as a user and customer, and Isabelle Rose Home, d.o.o., governing your access to and use of our website www.isabelle-home.com, all related services, product purchases and interactive features provided on the platform. At Isabelle Rose Home, we design premium compact outdoor accessories for explorers who love nature and seek high-quality, trendy, functional gear to elevate every journey. By visiting our website, browsing our collections, creating a user account or placing an order for our products, you confirm that you have read, understood, and agreed to be fully bound by all the terms and conditions outlined in this document. If you do not agree to any part of these Terms, you may not access or use our website services.

1. Service Provider and Platform Overview

The services offered on www.isabelle-home.com are operated and provided by:

  • Full Legal Entity Name: Isabelle Rose Home, d.o.o.
  • Registered Business Address: Roblekovo naselje 2A, 4240 Radovljica, Slovenia
  • Official Contact Email: breezst@isabelle-home.com
  • Customer Support Phone: +(386) 41 788804

Our platform is dedicated to curating and selling top-tier outdoor accessories tailored for adventure lovers of all experience levels. On our website, you can explore our carefully selected sections including ‌Top Picks‌ featuring best-selling outdoor essentials that have been tested and loved by thousands of explorers, ‌Just In‌ showcasing fresh new arrivals that have just landed in our warehouse, and the full collection page accessible via the “VIEW ALL” button, where you can discover our entire range of innovative outdoor living accessories perfectly designed for adventurers seeking fresh and trendy gear to elevate every journey. All products listed on our website are designed with rugged outdoor use in mind, crafted with durable, lightweight materials to withstand the demands of hiking, camping, backcountry trips, weekend getaways and all types of outdoor exploration.

These Terms apply to every visitor, registered user, purchaser and other parties that access our website at any time, regardless of whether they create a formal user account on the platform.

2. User Account Registration and Eligibility

To access certain advanced features of our website including order tracking, saved product favorites, faster checkout for repeat purchases, access to exclusive member-only discounts and early access to our new product launches, you may choose to create a personal user account on www.isabelle-home.com.

By registering an account with us, you confirm and warrant that:

  • You are at least 16 years of age, or have obtained explicit parental or legal guardian consent to create an account and make purchases on the platform in accordance with applicable laws in your country of residence.
  • All information you submit during the account registration process, including your full legal name, valid email address, accurate billing and shipping address, and working contact phone number, is true, complete, up-to-date and accurate at the time of submission. You agree to promptly update your account settings if any of this information changes, to ensure we can always contact you regarding your orders and service updates.
  • You are solely responsible for maintaining the confidentiality of your account login credentials, including your username and password, and you accept full, exclusive liability for all activities, actions, order placements and transactions that occur under your account, whether these actions are authorized by you or not. You agree to immediately notify us immediately via email at breezst@isabelle-home.com if you discover any unauthorized access to your account, account breach or suspicious activity associated with your account profile. We will not be held liable for any loss or damage arising out of your failure to comply with this account security obligation.

We reserve the full right to suspend, restrict access to or permanently terminate any user account at our sole discretion, without prior notice, if we determine that the account user has violated any clause outlined in these Terms, submitted false information, engaged in fraudulent transaction behavior, or taken actions that harm the normal operation security of our platform and the legitimate rights of other customers.

3. Product Information and Order Acceptance

We make every effort to ensure that all product descriptions, images, specifications, feature lists and pricing information displayed on every page of www.isabelle-home.com are as accurate, clear and up-to-date as possible. All photos and videos of our outdoor accessories are shot using real physical products under natural outdoor light conditions, to give you the most authentic preview of the gear you are purchasing. However, minor differences in product color, texture and appearance may appear due to variations in different user device screen resolution, display settings and lighting environments, and these minor discrepancies do not count as qualifying product defects.

Please note that all product availability information displayed on our website is updated in real time, but on very rare occasions, a product listed as in stock may become unavailable due to simultaneous large volume purchases or unexpected inventory discrepancies. We guarantee that we will notify you within 2 business days after you place your order if any product you selected is out of stock, and provide you with alternative solutions including equivalent product replacement, store credit issuance or full refund processing.

When you complete the checkout process and submit an order on our platform, this constitutes a formal offer to purchase the selected products from us in accordance with the terms outlined on the order confirmation page. Our formal acceptance of your order and the formation of a binding sales contract between you and Isabelle Rose Home, d.o.o. only takes place after we have successfully completed your payment verification and sent you an official order confirmation email confirming that your order has been processed and is ready to be handed over to our logistics team for shipment. We reserve the right to refuse to process or cancel any order under specific circumstances, including but not limited to suspected fraudulent payment activity, incorrect pricing information displayed on the website due to system error, if we find that the product you ordered has a critical safety defect that we did not previously detect, or if we have reasonable grounds to believe that the purchaser is not legally eligible to place an order.

4. Pricing, Payment and Billing Terms

All prices displayed on our website www.isabelle-home.com are denominated in Euros (EUR), and include applicable value-added tax (VAT) for orders shipped within the territory of Slovenia and the European Economic Area, unless otherwise explicitly stated on the product page. For international orders shipped to destinations outside the EEA, prices do not include applicable import duties, local taxes or customs processing fees, which are the sole responsibility of the customer as outlined in our published Shipping Policy.

We reserve the right to adjust the pricing of any of our products at any time without prior notice, but the price that will be applied to your order is the exact price displayed on the checkout page at the moment you complete your purchase, and we will never retroactively adjust the pricing of orders that have already been successfully confirmed. In the extremely rare event that a product is listed at an incorrect abnormally low price due to unforeseen website system error or database configuration mistake, we reserve the right to cancel your order for that item, even if the order has already been sent an initial confirmation notice, and notify you of this pricing error to arrange a full refund for the incorrectly charged amount.

We accept a wide range of mainstream secure payment methods on our website, including major international credit and debit cards, trusted digital wallet services and other regional payment options that will be displayed to you clearly on the checkout page. By submitting your payment information during the checkout process, you confirm that you are legally authorized to use the selected payment method to complete the transaction. All payment processing on our platform is handled through PCI DSS (Payment Card Industry Data Security Standard) compliant third-party payment service providers, and we never store the full sensitive 16-digit card number of your credit or debit card on our local website servers. All payment transactions on our website are protected by end-to-end encryption technology to fully guarantee the security of your financial information.

5. Shipping, Delivery and User Obligations

The shipping and delivery terms for all orders placed on our platform are fully outlined in our independently published Shipping Policy, which forms an integral part of these Terms of Service. By placing an order, you agree to the delivery timelines, shipping fee rules, and destination policies specified in the Shipping Policy.

You are obligated to provide a complete, accurate and valid delivery address and working contact phone number during the checkout process, to avoid failed delivery attempts, parcel return losses or unnecessary delivery delays. If the parcel is returned to our warehouse due to incorrect delivery information you provided, repeated unsuccessful delivery attempts arranged by the courier that you fail to attend, or you refuse to sign for the parcel without reasonable cause, you will be responsible for covering the cost of the return shipping and the re-shipping fee for a second delivery, or we may deduct the relevant cost from your refund amount when processing your return application.

We will send you a unique tracking number in your shipping confirmation email once your order is dispatched, so you can monitor the real-time transit status of your outdoor gear parcel at any time. All estimated delivery timelines published on our website are reference values only, and we are not liable for any direct or indirect loss caused by unexpected delivery delays that are beyond our reasonable control, including but not limited to extreme adverse natural weather events, courier service temporary disruptions, local customs inspection delays, public health emergencies or transportation strikes.

6. Return, Exchange and Refund Rules

All return, exchange and refund related terms for your purchases on our platform are governed by our published Refund and Returns Policy, which is fully integrated into these Terms of Service as a binding supplementary agreement. We explicitly reiterate that no standalone pure refund request that does not involve returning the purchased physical product back to us is permitted under normal circumstances. You must send the product back to our designated authorized return address for inspection before any return or exchange processing is initiated. No unreturned item will qualify for a full or partial refund issued while the customer retains ownership of the product. This rule is designed to maintain a fair shopping environment for all explorers, ensure the sustainable operation of our small business, and allow us to continue offering high-quality, affordable premium outdoor accessories for the entire adventure community.

We only process monetary refunds back to your original payment method after we have received, inspected and confirmed that your returned product fully meets all return eligibility criteria outlined in our policy. For all return related inquiries, you can contact our customer support team at breezst@isabelle-home.com at any time, and our team will guide you through every step of the simple return process.

7. Intellectual Property Rights

All content published on www.isabelle-home.com, including but not limited to all text descriptions of our products, product photos and shooting videos, website interface design, graphic layouts, brand logos “Isabelle Rose Home”, product design patents, copywriting, trademark marks, software code of the website, and all other related intellectual property assets, are the exclusive legal property of Isabelle Rose Home, d.o.o. or our authorized licensors, and are protected by international copyright, trademark and intellectual property laws.

You may not, without obtaining our explicit written prior permission, reproduce, copy, distribute, modify, publicly display, republish, download, store for commercial use, or scrape any part of our website content, product images or brand assets for any commercial purpose. You are only granted a limited, non-exclusive, non-transferable personal license to access and browse the website content for your own personal, non-commercial use, to view product information and complete your own purchase of our outdoor gear items. Any unauthorized infringement of our intellectual property rights will constitute a material breach of these Terms, and we reserve the right to pursue all legal remedies to protect our legitimate intellectual property interests.

8. Prohibited User Activities

When you access and use our website services, you explicitly agree that you will NOT:

  • Use our platform for any illegal, unlawful purpose, or in any way that violates applicable local, national or international laws and regulations.
  • Attempt to gain unauthorized access to our website server, other users’ accounts, or any other computer systems or networks connected to our platform, through hacking, password mining or any other malicious means.
  • Upload, transmit or spread any malicious software, viruses, harmful code that will damage or interrupt the normal functionality of our website.
  • Use any automated program, bot, crawler or scraper tool to access, scrape, extract data or place bulk orders on our website without our written prior authorization, which will cause excessive load pressure on our website server and disrupt the normal shopping experience of other customers.
  • Reproduce, duplicate, copy, resell or exploit any part of our website services for any commercial purpose without our explicit written permission.
  • Harass, threaten, abuse or harm our customer service team employees, or submit false, malicious fraudulent reports and complaints to our platform to obtain improper compensation benefits.

If we determine that you have engaged in any of the above prohibited activities, we reserve the right to immediately block your IP address, permanently terminate your user account, and refuse all current and future access to our website services, while reserving the right to pursue legal liability against you for any losses caused by your prohibited actions.

9. Disclaimer of Warranties

Our website and all services provided on the platform are provided to you on an “as is” and “as available” basis. Isabelle Rose Home, d.o.o. makes no explicit or implied warranties of any kind, including but not limited to implied warranties of merchantability, fitness for a particular purpose and non-infringement of intellectual property rights, to the maximum extent permitted by applicable law. We do not warrant that the website service will be uninterrupted, completely error-free, or that the website server is completely free of viruses or other harmful components.

All our outdoor accessories come with a 12-month manufacturer’s warranty that covers any manufacturing defects that affect the normal functional use of the product under normal outdoor use conditions, as clearly stated on the respective product page. This warranty does not cover damage caused by man-made misuse, accidental impact, improper maintenance, overuse beyond the designed product limits, water damage for products that are not explicitly marked as waterproof, or normal wear and tear generated by long-term use.

10. Limitation of Liability

Under no circumstances shall Isabelle Rose Home, d.o.o., its directors, employees, partners or service providers be liable for any indirect, incidental, special, consequential or punitive damages, including but not limited to loss of profits, loss of planned outdoor trip expenses, loss of data, business interruption, arising out of or related to your use of our website services or products purchased from our platform, regardless of the legal theory of liability, even if we have been advised of the possibility of such damages. In no event shall our total aggregate liability to you for any and all claims arising from the use of our website services exceed the total amount you actually paid to us for the specific order or product that gives rise to the liability claim.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for consequential or incidental damages, so some of the above limitations may not fully apply to you based on the laws applicable to your country of residence.

11. Governing Law and Dispute Resolution

These Terms of Service shall be governed by, construed and interpreted in accordance with the laws of the Republic of Slovenia, without regard to its conflict of law provisions. Any dispute, controversy or claim arising out of or relating to these Terms, your use of our website, or product purchases from our platform, shall first be resolved through friendly consultation between you and our team. If the dispute cannot be resolved amicably within 30 days, the dispute shall be submitted to the exclusive jurisdiction of the competent courts located in Radovljica, Slovenia.

For consumers residing in the EU, you also have the right to use the European Commission’s Online Dispute Resolution (ODR) platform to submit dispute claims for out-of-court resolution, which can be accessed at https://ec.europa.eu/consumers/odr. We are not obligated to participate in alternative dispute resolution proceedings organized by independent consumer arbitration bodies, but we will make every effort to resolve all consumer disputes fairly through direct communication.

12. Modifications to These Terms

We reserve the right to update, modify or revise these Terms of Service at any time at our sole discretion, to reflect changes to our business operations, new service features, updated legal regulatory requirements or platform rule adjustments. When we make material changes to this document, we will prominently post a notice of the update on the homepage of www.isabelle-home.com, notify all registered users via their registered email addresses, and update the “Effective Date” marked at the top of this Terms of Service page. Your continued access to our website, browsing our products and placing new orders after the revised Terms come into effect will constitute your full acceptance of the modified terms and conditions. We strongly recommend that you review this Terms page periodically to stay informed about the latest rules that apply when you shop on our platform.

13. Contact Information

If you have any questions, comments, or inquiries regarding any clause outlined in these Terms of Service, you may contact our legal and customer support team at any time through the following verified contact details:

  • Company: Isabelle Rose Home, d.o.o.
  • Registered Office Address: Roblekovo naselje 2A, 4240 Radovljica, Slovenia
  • Official Email: breezst@isabelle-home.com
  • Support Phone: +(386) 41 788804

Our team will respond to all legitimate inquiries related to these Terms within 7 business days, to ensure you have a full, clear understanding of your rights and obligations when you use our platform to shop for your next set of premium outdoor adventure gear. Thank you for choosing Isabelle Rose Home, and we wish you countless wonderful, safe adventures with our carefully designed accessories.