Effective Date: July 23, 2026

Welcome to the privacy policy of Isabelle Rose Home, d.o.o. This document outlines how we collect, use, store and protect your personal information when you visit our official website www.isabelle-home.com, browse our carefully curated outdoor adventure product collections and interact with our e-commerce services. At Isabelle Rose Home, we design premium compact outdoor accessories for explorers who love nature, pursue high-quality gear and look for trendy, functional equipment to elevate every journey. We respect your right to privacy and are fully committed to safeguarding your personal data in compliance with applicable data protection regulations. Please read this policy carefully to understand our practices regarding your personal information.

1. Data Controller Information

The controller of your personal information under this privacy policy is:

• Full Company Name: Isabelle Rose Home, d.o.o.
• Registered Address: Roblekovo naselje 2A, 4240 Radovljica, Slovenia
• Contact Email: breezst@isabelle-home.com
• Contact Phone Number: +(386) 41 788804
  If you have any questions, requests or concerns related to your personal data processing, you can reach out to our designated data protection team at any time through the contact details provided above. We will respond to all legitimate inquiries within 7 business days.

2. Types of Personal Information We Collect

We only collect necessary personal information that is relevant to providing you with a smooth, secure and personalized e-commerce experience when you engage with our website services:

2.1 Information You Provide Actively

When you create an account on our site, place an order for our top-selling outdoor essentials, browse our just-in fresh new arrival collections or submit an inquiry to our customer support team, you may voluntarily provide us with the following information:

• Full name, billing and shipping address, contact phone number and email address required to process, fulfill and deliver your outdoor gear orders accurately
• Payment information including billing details (we do not store full credit card numbers on our servers, all payment processing is handled through PCI DSS compliant third-party payment providers)
• Any custom preference notes you share with us, such as your favorite outdoor activity type, gear size requirements or requests for personalized product recommendations for your upcoming adventures
• Content from messages you send to our customer service team, including feedback, product questions, return requests or partnership inquiries related to our outdoor living accessories.

2.2 Information Collected Automatically

When you visit www.isabelle-home.com, our system automatically collects non-sensitive technical information to optimize our website performance and enhance your browsing experience:

• Your device information, including browser type, operating system, screen resolution and unique device identifier
• Website usage data, including pages you viewed, links you clicked, time spent on our product showcase sections (including our Top Picks, Just In and View All collection pages), order history, search keywords and traffic source information
• IP address, which we use to approximate your geographic location for regional shipping policy prompts, fraud prevention and load balancing of our website servers
• Cookie and similar tracking technology data, which we explain in detail in Section 6 of this policy.

3. Purposes of Processing Your Personal Information

We process your personal information strictly for legitimate, clearly stated purposes that are directly related to operating our outdoor gear e-commerce business:

1. ‌Order Fulfillment and Transaction Management‌: We use your contact and address details to process your purchases, arrange shipment of your premium outdoor accessories, send you order status updates via email or SMS, handle payment verification, manage returns, exchanges and after-sales support to ensure you receive your gear in perfect condition before your next adventure.
2. ‌Website Functionality Optimization‌: Your browsing behavior data helps us identify which of our innovative outdoor living accessory collections are most popular among explorers, improve our website navigation flow, fix technical bugs and make our product pages easier to access for users around the world.
3. ‌Personalized Service Provision‌: With your explicit consent, we may send you timely notifications about new product launches, limited-time outdoor adventure exclusive offers, restock alerts for your favorite gear and curated recommendations tailored to the travel and outdoor preferences you shared with us. We will never send you unsolicited spam content, and you can opt out of marketing communications at any time.
4. ‌Security and Fraud Prevention‌: We process your device IP and account activity data to protect our website from unauthorized access, detect fraudulent transaction attempts, prevent payment scams and safeguard the security of your personal and financial information when you shop on our platform.
5. ‌Legal Compliance‌: We retain necessary transaction records, tax documents and order information to meet the legal, tax, accounting and regulatory obligations applicable to our company registered in Slovenia, and respond to valid official requests from authorized judicial and administrative authorities in accordance with local laws.

4. Information Sharing and Disclosure

Isabelle Rose Home, d.o.o. will never sell, rent or trade your personal information to unrelated third parties for commercial purposes without your explicit prior consent. We only share your necessary data in the following limited scenarios:

• ‌Authorized Service Providers‌: We share minimal necessary information (such as shipping address and contact phone number) with our trusted logistics and delivery partners to ensure your outdoor gear can be delivered to you safely and on time. We also share encrypted payment information with our PCI compliant payment processors to complete your transactions. All of our third-party service providers are bound by strict data protection agreements that require them to protect your personal information and only process it in accordance with our instructions.
• ‌Merger, Acquisition or Asset Transfer‌: In the event of a company reorganization, merger, sale of assets or similar business transaction, your personal information may be transferred as part of our business assets, and we will ensure the new entity continues to protect your personal information at the same level of protection as outlined in this privacy policy, notify all affected users in advance if there are any material changes to data processing practices.
• ‌Legal Requirement Disclosure‌: We may disclose your personal information if we are required to do so by applicable law, court order, valid governmental legal request, or to protect our legal rights, property safety, user security and the public legitimate interests.

5. Data Storage and Security Protection

All your personal information collected by Isabelle Rose Home, d.o.o. is stored on encrypted, password-protected servers located in the European Economic Area (EEA), in line with Slovenian and EU data protection regulatory requirements. We have implemented multi-layered technical and organizational security measures to prevent unauthorized access, disclosure, alteration or destruction of your personal data:

• All data transmission between your browser and our website uses end-to-end TLS 1.3 encryption, ensuring that your information cannot be intercepted during transmission over public networks
• Our internal server access is strictly restricted to authorized IT and data management personnel, who are required to sign non-disclosure agreements and receive regular data protection training
• We conduct regular security vulnerability scans, penetration testing and data backup operations to prevent data loss caused by technical failures, natural disasters or malicious attacks
• We will retain your personal information only for as long as it is necessary to fulfill the purposes for which it was collected: order related transaction data will be retained for 10 years in accordance with Slovenian tax law requirements, account personal information will be retained for the duration your account is active, and you can request us to delete all your personal data at any time after the legal retention obligation period expires.

6. Use of Cookies

Our website www.isabelle-home.com uses cookies, small text files stored on your device, to improve your browsing experience:

• ‌Necessary Cookies‌: These cookies are essential for the basic function of our e-commerce website to work properly, they allow you to log in to your account, add outdoor gear to your shopping cart, complete checkout processes and access secure areas of the site, you cannot disable these cookies through our website settings.
• ‌Performance Cookies‌: These cookies collect anonymous statistical information about how visitors use our website, help us count the number of unique visitors, track which product pages are most viewed, and optimize the loading speed and performance of our site to give you a smoother shopping experience.
• ‌Functional Cookies‌: These cookies remember your personal preferences, such as your chosen language, regional shipping setting, and saved product favorites, so that you do not need to re-enter these settings every time you return to visit our website.
  You can manage or disable cookies through the settings of your own web browser at any time. Please note that disabling some cookies may affect the normal use of some functions of our e-commerce website, such as keeping your shopping cart items when you browse between different pages.

7. Your Rights as a Data Subject

Under applicable data protection laws, you have a series of clear rights regarding your personal information processed by us:

1. ‌Right of Access‌: You have the right to request a free copy of all personal information we hold about you, and obtain details about how we process this data.
2. ‌Right to Rectification‌: If you find that any of your personal information stored on our platform is inaccurate or incomplete, you can contact us at any time, and we will correct the relevant information immediately free of charge.
3. ‌Right to Erasure‌: You have the right to request us to delete all your personal information in the following scenarios: when the information is no longer necessary for the original purpose we collected it for, when you withdraw your consent for processing, when our processing is illegal, or when you object to our marketing information sending. We will fulfill your request within 30 days, unless there are legal retention obligations that prevent us from deleting the relevant data.
4. ‌Right to Restriction of Processing‌: You have the right to request us to suspend the processing of your personal data during the period you verify the accuracy of your data, when our processing is illegal but you refuse to delete the data, or when you need the data to defend your legal claims.
5. ‌Right to Data Portability‌: You can request us to provide your personal information that you provided to us in a structured, commonly used and machine-readable format, and you have the right to transmit this data to another data controller without hindrance from us.
6. ‌Right to Object‌: You can object at any time to our processing of your personal information for direct marketing purposes, and we will immediately stop sending any marketing related content to you after receiving your objection.
7. ‌Right to Withdraw Consent‌: If you previously gave us consent to process your personal information for specific purposes, you can withdraw that consent at any time through the contact channels provided in this policy. The withdrawal of consent will not affect the legality of processing we have carried out before the withdrawal.
   To exercise any of the above rights, you can send a request to our dedicated team at breezst@isabelle-home.com. We will verify your identity before processing your request to ensure that the relevant personal information will not be disclosed to any unauthorized third party. If you are not satisfied with our response, you also have the right to submit a complaint to the local data protection authority in Slovenia.

8. Protection of Minors

Our e-commerce website www.isabelle-home.com is a platform dedicated to selling premium outdoor adventure accessories for adult explorers. We do not intentionally collect any personal information from individuals under the age of 16. If you are a parent or guardian and find that your child under 16 has provided personal information to our website without your permission, please contact us immediately. We will take measures to delete all relevant information from our servers as soon as possible.

9. Links to Third Party Websites

Our website may contain links to third-party websites, such as our social media official pages, outdoor adventure community platforms or recommended partner websites related to outdoor activities. Please note that these third party sites have their own independent privacy policies, and Isabelle Rose Home, d.o.o. does not have any control over the content, operation practices and data processing rules of these external websites. We shall not be liable for any privacy protection issues that arise when you access these third-party sites. We recommend that you read the privacy policy of each site you visit before providing any personal information.

10. Updates to This Privacy Policy

We may update this privacy policy from time to time as our business develops, to adapt to new service scenarios, adjust processing practices or meet new legal regulatory requirements. When we make material changes to this policy, we will prominently post the updated version on our website homepage, notify all registered users via email, and adjust the “Effective Date” marked at the top of the policy. We encourage you to review this policy periodically to stay informed about how we protect your personal information. Your continued use of our website services after the updated policy takes effect will be regarded as your recognition and acceptance of the new terms of the privacy policy.

11. Contact Us

If you have any questions, comments or suggestions about this Privacy Policy, or you need to submit a request related to your personal data, please do not hesitate to contact us through the following methods:

• Company: Isabelle Rose Home, d.o.o.
• Address: Roblekovo naselje 2A, 4240 Radovljica, Slovenia
• Email: breezst@isabelle-home.com
• Phone: +(386) 41 788804

We are dedicated to building a trusted, transparent shopping environment for every explorer who chooses our premium outdoor accessories, and we will always prioritize the protection of your privacy rights as one of our core business principles. Thank you for your support to Isabelle Rose Home.