Effective Date: July 23, 2026
At Isabelle Rose Home, d.o.o., we design premium compact outdoor accessories for explorers who love nature, pursue high-quality gear and look for trendy, functional equipment to elevate every journey. We are committed to getting your carefully selected outdoor essentials from our www.isabelle-home.com shelves to your hands reliably, quickly and transparently, so you can gear up for every upcoming adventure without unnecessary delays. This Shipping Policy outlines all standardized shipping rules, delivery timelines, fee structures and post-shipment support terms for all orders placed through our official e-commerce platform.
1. Order Processing Timeline
Once you complete your checkout for any item across our collections, from our best-selling Top Picks outdoor essentials to our fresh Just In new arrivals of innovative outdoor living accessories, our local warehouse team based in Radovljica, Slovenia will start processing your order within 1 to 2 business days (Monday to Friday, excluding Slovenian national public holidays).
We conduct a full pre-shipment quality check for every single order: our team will verify that the product you selected matches your order specifications, confirm no manufacturing defects are present, and securely pack your items with shock-resistant, eco-friendly packaging materials to protect your gear from damage during long transit. You will receive a shipping confirmation email sent to your registered email address once your order is dispatched, containing a unique tracking number and a direct link to view real-time location updates of your parcel.
Please note that orders placed after 15:00 CET on business days, or on weekends and public holidays, will be processed on the next following working day.
2. Shipping Zones & Delivery Timelines
We currently ship our premium outdoor accessories to customers across the European Economic Area (EEA) and select global adventure destinations, with the following estimated delivery timelines after order dispatch:
- Slovenia Domestic Orders: 1 to 3 business days via our local trusted courier partners.
- Neighboring EU Countries (Austria, Italy, Croatia, Hungary): 3 to 5 business days.
- Rest of EU & EEA Regions: 4 to 7 business days.
- Other Eligible Global Destinations: 7 to 14 business days, excluding potential customs clearance processing time in your country of residence.
Estimated timelines are for reference only, and rare delays caused by extreme weather events, temporary courier service disruptions or unexpected customs inspection procedures are not within our control, but our customer support team will actively track your parcel and send you timely updates if any delay occurs.
3. Shipping Fee Structure
We offer tiered, transparent shipping fees for all orders placed on www.isabelle-home.com:
- All domestic Slovenian orders with a total value over €50 qualify for completely free standard shipping. Domestic orders under €50 incur a flat low shipping fee of €2.99.
- All EU-wide orders with a total value over €120 qualify for free standard shipping. EU orders under €120 incur a flat regional shipping fee of €5.99.
- For international orders outside the EEA, the exact shipping fee will be automatically calculated and displayed at checkout based on your delivery address and the total weight of your selected outdoor gear.
Please note that for shipments delivered to non-EU destinations, any applicable import duties, value-added taxes or customs processing fees charged by your local government are the sole responsibility of the customer. We recommend you check the local import policies of your country before placing your order to avoid unexpected extra costs.
4. Shipment Tracking & Delivery Support
Once you receive your shipping confirmation email, you can enter your tracking number on our website’s dedicated order tracking page at any time, to view the real-time status of your parcel, from departure from our local warehouse, to transit updates, to final out-for-delivery notifications.
If your tracking status shows the parcel has been marked as delivered but you have not received your package, please contact our customer support team within 3 business days. We will coordinate with our courier partner immediately to conduct an on-site delivery investigation, arrange redelivery to your address or launch further support procedures for you. We strongly recommend all customers inspect the outer packaging of your parcel for any obvious signs of damage before signing for the delivery. If you find the packaging is severely crushed, torn or water-soaked, you can refuse to sign for the parcel and notify us immediately, so that we can arrange a free replacement shipment for you as soon as possible.
We do not offer free change of delivery address services once the parcel has been dispatched from our warehouse. If you need to adjust your delivery address before the order is shipped, you can send us an email promptly, and our team will update the information for you free of charge.
5. Contact Information for Shipping Inquiries
If you have any questions about order processing, shipping timeline, tracking status or special delivery requirements for your outdoor gear order, you can reach our dedicated shipping support team via the following methods any time:
- Company: Isabelle Rose Home, d.o.o.
- Registered Address: Roblekovo naselje 2A, 4240 Radovljica, Slovenia
- Contact Email: breezst@isabelle-home.com
- Contact Phone: +(386) 41 788804
Our team will respond to all your shipping related inquiries within 2 business days, to make sure your new favorite outdoor adventure accessories reach you safely, right on time for your next journey.