Effective Date: July 23, 2026
At Isabelle Rose Home, we design premium compact outdoor accessories for explorers who love nature, pursue high-quality gear and look for trendy, functional equipment to elevate every journey. We are fully dedicated to ensuring every customer receives their outdoor adventure products in perfect condition and is satisfied with their purchase experience on our official website www.isabelle-home.com. This Refund and Returns Policy clearly outlines all standardized rules for product return, exchange and after-sales processing for all orders placed through our e-commerce platform, with clear specification that no standalone “refund only” request without product return is permitted under normal circumstances.
1. Eligibility for Return
You are eligible to submit a return request for your purchased outdoor accessories within 30 calendar days from the date you successfully receive your order, only if the product meets the following criteria:
- The item is in unused, resellable condition, with all original factory labels, packaging, accessory parts, user manuals and gift components intact, and has not been damaged due to improper operation, accidental collision, man-made scratch or wrong usage after you sign for the package
- The product has manufacturing defects that affect normal use, or the item you receive does not match the exact SKU, model and specifications you ordered from our Top Picks best selling outdoor essentials or our Just In fresh new arrival collection
- You are able to provide the valid order number, delivery receipt and clear photo or video evidence that proves the eligible issue of the returned product.
Items that are excluded from return eligibility include custom engraved outdoor gear that is made exclusively for your personal requirement, disposable consumables that have been opened, and products marked as “final sale” at the time of checkout.
2. Core Rule: No Standalone Refund Only Requests
We strictly clarify that we do not support any pure refund request that does not require you to send back the purchased physical products. No matter you encounter a problem of not matching expectation after receiving the gear, you no longer need the outdoor accessory for your planned journey, or you mispurchased the wrong item, we will not approve a request that keeps you holding the product while we issue a full or partial refund to you.
This rule is set to maintain a fair and stable shopping environment for all explorers who shop on www.isabelle-home.com: our carefully curated innovative outdoor living accessories are made with high quality materials for rugged outdoor use, and any unreturned product that is issued a free refund will cause unreasonable loss to our small business, which will eventually reduce our ability to provide premium, affordable outdoor gear for the entire adventure community.
If you face any issues with your order, our customer support team will never process a standalone refund only solution as the first option. Our team will first confirm the situation of the product, and guide you to ship the item back to our designated return address, so that we can inspect the returned goods and process follow-up solutions for you.
3. Return Processing Flow
- First, submit your return application via email to our support team at breezst@isabelle-home.com within the 30-day eligibility window, and provide your order number, photos of the product and description of the reason for return. Our team will review your request and send you the official authorized return address and return guidelines within 2 business days. Unauthorized returns sent to any address not notified by our team will not be accepted.
- Pack the product securely with all its original components to avoid damage during transit, send the parcel to the designated return address, and send us the tracking number of your return shipment. For returns caused by our side (manufacturing defect, wrong item delivery), we will cover the full cost of return shipping; for returns due to personal preference changes, customers are responsible for the return shipping fee.
- Once our warehouse team successfully receives and verifies that your returned item meets all return eligibility criteria, we will process your requested solution within 7 working days. You can choose to get an equal-value store credit that can be used for any future purchase on our www.isabelle-home.com platform, or exchange for another outdoor accessory of the same or higher value (you only need to pay the price difference if you choose a higher-priced item). We will only issue a monetary refund to your original payment account in special circumstances, and only after we have fully received and inspected your returned product.
4. Damaged Order Exception Handling
If you find that your product arrives severely damaged during transit when you first open the package, please contact our team within 48 hours after signing for delivery with unboxing photos and video proof. We will arrange for our logistics partner to pick up the damaged item from your address free of charge, and send you a brand new replacement product immediately, no standalone refund will be issued before we retrieve the damaged goods.
For any questions related to our Refund and Returns Policy, you can reach out to our customer support team anytime via the contact details below:
- Company: Isabelle Rose Home, d.o.o.
- Address: Roblekovo naselje 2A, 4240 Radovljica, Slovenia
- Email: breezst@isabelle-home.com
- Phone: +(386) 41 788804
We are always ready to provide you with hassle-free, transparent after-sales service, to make sure every explorer gets the perfect gear for their upcoming outdoor adventures.